FAQ

If you do not receive the confirmation email, please contact us by phone at +40 762 135 800, available 24/7, or via email.

You only need to call +4 0762 135 800, our call center is available 24/7.

To rent a car from WLC, you need two identification documents: your ID card or passport and your driver's license. Copies or photos of the documents must be sent via email for driver eligibility validation and must also be presented in their original form to the WLC agent at the time of vehicle delivery.

If you experience any technical/mechanical issues with the vehicle or have been involved in an accident, please contact us immediately by phone at +40762135800. In the event of an accident involving injuries, it is mandatory to notify the Police Authorities. Our recommendation is to stay calm throughout the resolution process, and we guarantee that our team will be by your side.

The car can be picked up and returned at the WLC locations in the city where you made the request or can be delivered to any address you specify within Romania. For pickup or drop-off at a location other than the WLC offices, an additional fee will apply, which will be communicated at the time of booking.

To extend or shorten the rental period of the vehicle, please contact us by phone at +40762135800, a 24/7 service, or via email, to inform us of the new contractual period at least 24 hours before the initially agreed rental period expires.

To cancel a reservation, please contact us by phone at +40762135800, a service available 24/7, or via email.

 

The price displayed is the final price you will pay and includes unlimited kilometers, as long as your period is longer than 3 days, insurance, road tax, free roadside assistance on the territory of Romania, dedicated Customer Support service with non-stop online and telephone hours. The price includes the type of insurance and services chosen. Upon delivery, our colleagues will present you in detail what is included and what is not included in the selected package and you will be presented with the additional services that you can access.

You have the option to add up to two additional drivers for free. You will only need to provide the identity documents in original (ID card/passport and driver's license) for all drivers who will be driving the rented vehicle.

A rental day is calculated as 24 hours. If the return of the vehicle is delayed by up to two hours, no additional fee will be charged. However, for delays of four hours or more, an extra rental day will be charged according to the agreed contractual rate.

You can drive both within Romania and across the European Union. Please note that in order to take the rented car outside the country, you must obtain written approval from WLC, along with the necessary power of attorney and insurance. Additionally, you are required to notify us at least 5 working days before leaving the country.

The security deposit is a financial guarantee required for the rented vehicle. It can range between 200 and 1500 Euros, depending on the rented model. The deposit is blocked on your card at the time of vehicle delivery and is released at the end of the rental period. The security deposit is retained partially or fully only if you were involved in an accident and the vehicle damage was caused by your own fault.