WLC Expert Services Terms and Conditions
Version no. 1 of 25.05.2025
General terms and conditions of use of the website wlc.ro
The company, WLC EXPERT SERVICES S.R.L, with its registered office at Șoseaua Fabrica De Glucoza, No. 6-8, Block 5, Sc. B, Ground Floor, Apartment 63, Bucharest, Sector 2, registered under registration number JJ2014000145405, with unique registration code RO 32641291, is the Administrator of the website wlc.ro (hereinafter referred to as “WLC”, “the Company”).
Please read carefully the TERMS AND CONDITIONS OF USE OF WLC SERVICES (hereinafter referred to as “WLC Terms and Conditions”) before using the services offered by WLC EXPERT SERVICES S.R.L.
If:
YOU AGREE to comply fully with the terms and conditions detailed on this page, you must tick the box next to the words “I HAVE READ AND ACCEPT THE TERMS AND CONDITIONS” on the website accessed. Any use by you of any services offered by WLC signifies your acceptance, in full, of all the terms and conditions of WLC.
The “WLC Terms and Conditions” are contractually binding and represent the contract governing the relationship between WLC and the user of our website (“User”), which is accepted by the user through the mere use of the services offered by WLC.
Acceptance of the “WLC Terms and Conditions” is expressly conditioned upon your agreement to all the terms and conditions of this agreement.
If the User of the website wishes to become a WLC customer and benefit from the services offered by WLC, they may request a Car Rental Agreement for signing at any WLC location. The rental agreement is supplemented by the Terms and Conditions on this website and together they form the contractual agreement between the parties. In this case, the User of our website becomes a Customer (“the Customer”).
IF YOU DO NOT AGREE with the “WLC Terms and Conditions” set out on this page, you must immediately cease any request/use of the services offered by WLC.
The “WLC Terms and Conditions” apply to the car rental service provided by WLC through our website (hereinafter referred to as the ‘Site’) as well as at WLC locations (hereinafter referred to as “Locations”).
The web page available at wlc.ro and all related web pages, such as the sections of the web page mentioned (“Site”), except those indicated differently, as well as all services provided by WLC through the Site (“Services”), are owned and operated by WLC and accessed by you under the following terms and conditions:
User means any natural person who has agreed to the specific terms and conditions of the website in the General Terms and Conditions section and who uses our website (hereinafter referred to as “User”).
Customer means any natural person who is at least 21 years of age and wishes to rent a car under standard conditions, and 23 years of age and wishes to rent a car under premium conditions, who has agreed to the specific terms and conditions of the website in the General Terms and Conditions section, who uses our website and who requests to sign and signs the Rental Agreement with WLC (hereinafter referred to as “Customer”).
Site - the domain wlc.ro.
Terms and Conditions - this document contains the terms and conditions of use of the Site, which establish the conditions under which any person may visit or access the Site, or use in any way the services offered through the Site, and which supplement the provisions of the Rental Agreement.
This Document contains the terms and conditions of use of the Site, which establish the conditions under which any person may visit or access the Site, or use in any way the services offered through our Site.
Failure to accept these Terms and Conditions or any provision of this Document shall entail the obligation of the User/Customer to immediately cease accessing the Site. Continued access or visit to the Site, any page thereof, and/or use of the Service, as well as any component thereof, constitutes full and unconditional acceptance of the Terms and Conditions and any provision of the Document.
If the User/Client fully and unconditionally accepts the provisions of this Document, they understand and accept that any access or visit to the Site, to any page thereof, constitutes full and unconditional acceptance of the Terms and Conditions and of any provision of the Document. Failure to accept the Terms and Conditions by the Users mentioned above entails their obligation to immediately cease accessing the Site.
For more information on the protection of personal data, please access the Data Privacy Policy available on our website.
1.1 Access to Services
WLC provides car rental services as explained on the Site and in full accordance with the “WLC Terms and Conditions.”
The User/Customer is a natural person who meets all the legal and contractual conditions mentioned in the Terms and Conditions to enter into a Rental Agreement and to drive a car.
WLC may modify at any time the provision of services and/or the User/Customer's access to them, in whole or in part, including the availability of any element related to the Services, without notice.
By simply accepting the “WLC Terms and Conditions,” Users of the Site declare and guarantee that, in accordance with the relevant legal provisions, they have the right to use the Services and access the Site, and assume full responsibility for the choice and use of the Services.
The content and graphic elements of the Site, including but not limited to all content in text format and any other material transmitted in any form by and to Users (through direct viewing on the Site, through commercial communications or through any other materials directly or indirectly related to the Site) belong to the Site Administrator and represent the content of the Site. By way of derogation from the previous provision, the Site Administrator does not own any materials for which another rights holder, owner, or source is indicated on the Site, information provided to Users, or opinions and/or comments of any kind expressed by Users of the Site regarding the Site Content in general.
The User undertakes to respect all copyright and other intellectual property rights that the Site Administrator holds over/in relation to the Site, its content, or in relation to its use.
It is prohibited to copy, take over, reproduce, publish, transmit, sell, distribute, in whole or in part, or modify the content of this Site or any part thereof.
The Site Administrator reserves the right to take legal action against any person and/or entity that violates the above provisions in any way.
Requests to use the content of the Site for any purpose other than personal use may be made to the address, marked “For the WLC team” or by any of the methods indicated on the Contact page of the Site.
It is prohibited to use this Site, the Site Content, the Service, or any service or facility offered by the Site for commercial purposes, for example to recruit employees by employers, to offer services by employers, but not limited to these, without the written consent of the Site Administrator.
It is strictly prohibited to post on the Site any content, including, but not limited to, materials, comments, images, video sequences, that contain obscene or vulgar language, illegal, threatening, abusive, indecent, racist, chauvinistic messages or that could discriminate against any person in any way, or that would violate any other human rights and freedoms under applicable law.
3.1. GENERAL RENTAL CONDITIONS
3.1.1 In order to rent a car, the CLIENT must have a national and/or international driver's license, valid for at least 18 months, and present the original of an identity document and a credit card, valid and issued in their name. For Premium class cars, the CUSTOMER must hold a national and/or international driving license valid for at least 24 months.
3.1.2 If the CUSTOMER holds a license written in a non-Latin alphabet and the law requires an international license, the CUSTOMER is required to hold such a license. The LESSOR is not responsible for the validity of the international license. Any damage caused to the LESSOR resulting from the absence or invalidity of the international license shall be the sole responsibility of the CUSTOMER.
3.1.3 To rent and drive a car under standard conditions, the minimum age requirement is 21 years old, or 23 years old for Premium class cars. In addition, both the main driver and additional drivers must hold a valid driver's license valid for at least 18 months to rent a car under standard conditions and 24 months under Premium conditions.
3.1.4 Each rented car may be driven within Romania without any mileage limit, except in cases where the car is rented for a period of 1-3 days (including 3 days), in which case there is a daily limit of 300 km/day. (The parties have read, understood, and expressly accepted this contractual clause). Outside Romania, the rented car may be driven with a limit of 300 km/day regardless of the number of days rented. For exceeding the km/day limits, a fee of 10 Euro + VAT /100 km will be charged. (The parties have read, understood, and expressly accepted this contractual clause).
3.2. PAYMENT/ ADDITIONAL SERVICES/ CAR RESERVATION:
3.2.1 Rates include: RCA insurance (civil liability insurance), road tax, car maintenance assistance, appropriate tires depending on the season (winter tires, summer tires, or all-season tires), 24-hour technical support. Rates are expressed in EURO and are calculated according to the class, model, and rental period. Prices can be consulted directly on our website wlc.ro by entering the exact rental period.
3.2.2 The rate does not include: fuel costs, road taxes (other than Rovinieta, included in the rental price), any fines received for violating traffic rules on public roads and national legislation in force, bridge tolls, airport parking fees, etc. The payment of these amounts is the responsibility of the CUSTOMER. Any fines incurred during the rental of the Car will be charged directly to the CUSTOMER in accordance with the contractual conditions agreed in this Rental Agreement, to which an administration fee of 40 Euros will be added. (The parties have read, understood, and expressly accepted this contractual clause).
3.2.3 Full payment can be made in advance, by bank transfer, through our website, or upon signing the Rental Agreement by credit card (VISA, MASTERCARD), in RON, calculated at the BNR selling exchange rate + 2% on the day of payment.(The parties have read, understood, and expressly accepted this contractual clause). Cash payment may be made in exceptional circumstances only with the express consent of the LESSOR. Cancellation policy for a confirmed and prepaid reservation: A reservation paid in advance by bank transfer or by card (VISA, MASTERCARD) on the website where the reservation was made may be canceled under the following conditions: a) If the date and time of pick-up of the car is more than 48 hours after the date of cancellation, the entire amount paid in advance will be refunded to the CLIENT's account (within a maximum of 15 working days), MINUS 20 euros plus VAT. The 20 euros plus VAT represent bank fees + rental logistics costs. (The parties have read, understood, and expressly accepted this contractual clause). b) If the date and time of pick-up of the Car is less than 24 hours from the date of cancellation, the amount paid in advance will NOT be refunded. The CUSTOMER will receive a credit voucher valid for 12 months for the entire amount, which can be used for a future booking. The CUSTOMER is obliged to communicate in writing the cancellation of the reservation paid in advance by bank transfer to the email address on the contact page of the website where the reservation was made or by replying to the initial confirmation email received from our team.
3.2.4 A car reservation is considered final only after the LESSOR's acceptance, following verification of availability and eligibility of the driver (CUSTOMER) based on the documents sent by the latter via email/WhatsApp/message/or any other electronic means of communication.
3.2.5 The reservation will be confirmed for a class/category of car and not for a specific car. Every effort will be made to ensure that when a car from the fleet is allocated, it is allocated to the CLIENT in accordance with their requirements. If the requested car is not available at the time of delivery, a similar car or a car from the class immediately above the class of the originally reserved car will be made available to the CLIENT at no additional cost. If, at the time of delivery, the LESSOR cannot provide either of the two options mentioned above, it will offer the CLIENT a vehicle available from its fleet, ensuring the CLIENT's mobility.
3.2.6 Additional services:
Service - “Child Seat” or “Two Child Seats” - service providing car seats for children
Service - “Car Wash” - service that allows the return of a dirty car, inside or outside, as long as the cleaning is simple and does not involve detailed cleaning, otherwise it will be treated according to point 8.6
Service - “Unlimited mileage for 1-3 days” - service that removes the mileage limit for rentals between 1 and 3 days, which take place on the territory of Romania
Service - “Delivery to location” - service that allows the car to be delivered to the address indicated by the CLIENT in advance with a minimum of 12 hours
Service - “GPS” - service that provides a car navigation system
Service - “Car Luggage Rack” - service that provides additional space for luggage
Service - “Cross Border Tax (CBT)” - service that allows the car to be driven outside the country, in areas agreed upon with prior notification at least 24 hours in advance
Service - “Additional Driver” - service that allows the registration of an additional driver for the rented car
Service - “Wheel and Tire Protection (WTP)” - Covers the full cost of repair or replacement of tires and rims in case of accidental damage during the contract period. Exclusions: improper use, gross negligence, intentional damage, or use of the vehicle contrary to the terms of the contract.
Service - “Glass and Mirrors Coverage (GMC)” - Covers the full cost of repair or replacement of the windshield, rear window, and rearview mirrors in the event of accidental breakage, cracking, or damage. Exclusions: improper use, gross negligence, intentional damage, or use of the vehicle contrary to the terms of the contract.
Service - “Roadside Assistance Premium (RAP)” - Includes extended 24/7 roadside assistance services throughout Romania, such as: car towing, flat tire repair, dead battery jump start, vehicle unlocking, and fuel delivery. Exclusions: improper use, gross negligence, intentional damage, or use of the vehicle contrary to the terms of the contract.
The service - “Full Premium Package (FPP)” - is an integrated package that includes all the services mentioned above: Wheel and Tire Protection (WTP), Glass and Mirrors Coverage (GMC), and Roadside Assistance Premium (RAP), according to the specific conditions of each service, indicated above.
3.3. DELIVERY/EXTENSION/RETURN OF THE CAR:
3.3.1 Cars are delivered to the LESSOR's locations or to the location communicated by the CUSTOMER at an additional cost. Upon request and subject to availability, the reserved car can be delivered directly to the airport. For deliveries made to the airport, we provide a free shuttle bus service to all customers from the airport Departures Terminal to the office located in the immediate vicinity of the airport and vice versa.
3.3.2 The rented car will be handed over together with a certified copy of the registration certificate (talon) to prevent the commission of offences.
3.3.3 The owner of the car undertakes to make the original registration certificate (talon) available to any state institutions and/or bodies, upon request, within 48 hours of their official request.
3.3.4 The car shall be delivered in good working order, clean and sanitized, with no defects or damage to the bodywork or interior, other than those highlighted in the Car Delivery/Return section.
3.3.5 The CUSTOMER acknowledges and checks the condition of the Car before signing the Rental Agreement, and any complaints regarding its condition must be made at the time of Delivery and recorded in the Comments section; the CUSTOMER is directly and fully liable for any damage to the Car that has not been mentioned. The CUSTOMER is directly and fully liable for any damage to the Car that has not been mentioned. No complaints/objections regarding the condition of the Car will be accepted after delivery. (The Parties have read, understood, and expressly accepted this contractual clause).
3.3.6 The CUSTOMER undertakes to return the Car together with all documents, keys, accessories, and equipment in good condition (in the condition in which they were received) at the place and time agreed in the Rental Agreement. No complaints/objections regarding the condition of the Car will be accepted after delivery. (The Parties have read, understood, and expressly accepted this contractual clause).
3.3.7 Any delay in returning the Car at the time specified in the Rental Agreement may result in the obligation to pay for an additional day of rental and to report the theft of the Car to the Police, except in cases where the CLIENT notifies in writing/by telephone of its intention to extend the rental period, in which case it is obliged to pay for the new rental period before the expiry of the current rental period.
3.3.8 The Contract may only be extended with the consent of the LESSOR. The CLIENT's request for extension must be sent in writing to the email address on the LESSOR's website or by telephone to +40 762 135 800 at least 24 hours before the expiry of the agreed rental period. The rent communicated for the extension shall be paid within a minimum of 12 hours before the start of the extension period. The Lessor may modify its commercial offer, namely the types of rates and their amounts, by updating this information and communicating it to the Lessee at the time of the request for extension of the contractual period, the Lessee being free to decide whether it wishes to benefit from the commercial offer and extend the contractual period under the new conditions or not. In any case, the Lessee understands that any change to the contract period may only be made under the commercial conditions that are part of the Lessor's new offer at the time of the request.
3.3.9 If the request for extension can be accepted, the LESSOR shall confirm to the CLIENT the possibility of extending the contract period by sending the addendum for signature, as well as the related invoice. If the CLIENT is unable to return the signed addendum to the LESSOR in a timely manner, the Contract shall be deemed extended based on confirmation of receipt of the rent for the extension period, according to the rate communicated by the LESSOR.
3.3.10 If the LESSOR has not confirmed to the CLIENT the possibility of extending the Contract or the CLIENT has not paid the rent for the extension period according to the rate and within the term communicated by the LESSOR, the Rental Agreement shall not be considered extended, and the CLIENT shall be obliged to return the Car on the date initially agreed, otherwise the LESSOR shall be entitled to notify the Police Authorities
3.3.11 If, at the end of the rental period, the LESSOR does not return the Car on the return date, i.e. the last day of the Rental Agreement, the LESSOR has the option, at its discretion, to charge double the rent for the period between the last day of the contract and the day on which the Car was actually returned to the LESSOR.
3.3.12 For the avoidance of any doubt, the CLIENT declares that, in this case, the provisions of Article 1810 of the Civil Code regarding tacit relocation shall not apply and a new rental period shall not be deemed to have commenced. (The parties have read, understood, and expressly accepted this contractual clause).
3.3.13 The Delivery and Return of the Car shall be carried out during business hours: Monday to Friday, between 8:00 AM and 8:00 PM. If Delivery or Return takes place outside these hours, a fee of 12.6 Euro plus VAT (15 Euro, VAT included) will be charged for Delivery/Return outside business hours. (The parties have read, understood, and expressly accepted this contractual clause).
3.14 Returning the Car to a city other than the one in which it was delivered is only possible with the written consent of the LESSOR and depending on availability. For this service, a One Way Rent relocation fee applies depending on the city where the Return is to be made and the city from which the rental was made. The rates for this service can be calculated directly on the LESSOR's websites and are available at all times.
3.4. USE OF THE CAR:
3.4.1 The CUSTOMER assumes full responsibility (administrative, civil, and criminal) for failure to comply with the contractual provisions stipulated in the Rental Agreement and in the legislation in force at the time of its signing.
3.4.2 The CUSTOMER undertakes to drive the Car in compliance with all legal provisions regarding the driving of a car on public roads and expressly accepts and declares that the Car will not be used: a) in contravention of traffic, customs, legal, etc. regulations; b) for the transport of passengers or any kind of goods for remuneration or to push or tow any other vehicle, trailer, or other object; c) while the driver of the Car is under the influence of alcohol, drugs, or any other prohibited substances; d) in any kind of race, test, competition, off-road, as a driving school car or in hunting activities or in any illegal activity; e) on roads marked as closed to public traffic, loaded beyond the maximum permissible load or beyond the maximum number of passengers specified in the vehicle registration document; f) in flooded areas or when crossing watercourses; g) in any other situations that may prejudice the LESSOR.
3.4.3 The car shall be used exclusively on the territory of Romania, crossing the border being possible only if the LESSOR gives its written consent in a document expressly stipulating this, upon payment of a fee (CBT) between 50 and 400 EUR plus VAT.(The parties have read, understood, and expressly accepted this contractual clause)
3.4.4 If the car is used outside Romania without the written consent of the LESSOR, its use will be considered theft and will be reported to the competent police authorities. The LESSOR reserves the right to charge a fee of 300 EUR/day plus VAT until the car is recovered. Outside Romania, the CUSTOMER does not benefit from roadside assistance, therefore this service is not included in the rental cost. The cost of repatriating the Car to the Romanian border shall be borne exclusively and in full by the CLIENT. (The parties have read, understood, and expressly accepted this contractual clause).
3.4.5 The Car may only be driven by the signatory of the Rental Agreement or by the additional drivers specified at the time of signing the agreement. Failure to comply with this clause entitles the LESSOR to claim from the CUSTOMER, and the CUSTOMER agrees to pay the LESSOR damages in the amount of 1000 Euro plus VAT. (The parties have read, understood, and expressly accepted this contractual clause).
3.4.6 The CLIENT shall not under any circumstances leave the doors, windows, trunk, or car open and shall not leave the keys inside the Car under any circumstances. Failure to comply with this clause shall result in the CLIENT's sole liability for any damage caused.
3.4.7 In the event of a breakdown or any other damage, the Car must be repaired by an authorized service center designated by the LESSOR, only with the knowledge, consent, and based on the instructions of the LESSOR. Any repair carried out without the LESSOR's approval entitles the LESSOR to claim damages from the CUSTOMER for any damage caused to the Car, but not less than 1000 Euro plus VAT.
3.4.8 The CLIENT may not under any circumstances sell, rent, or guarantee the Car. Failure to comply with this clause will result in the CLIENT being liable for any damage caused.
3.4.9 In the event of an accident/incident or breakdown, the CUSTOMER has at their disposal the NON-STOP Technical Assistance telephone number 0219936 or 0040762135800 and undertakes to inform the LESSOR without delay, who will assist them and provide them with the necessary instructions.
3.5. INSURANCE/LIABILITY:
3.5.1 The car is insured for damage caused to third parties during the period specified in the Rental Agreement. By signing the Rental Agreement, the CLIENT accepts the terms and conditions of insurance with deductible (Collision Damage Waiver - CDW) contained in Sections 4 and 6, which reduce, regardless of the party at fault for the insured event, the financial liability of the CLIENT to a minimum mandatory amount for theft or damage to the rented Car. The minimum mandatory amount is equivalent to the guarantee referred to in Section 6 below.
3.5.2 Personal insurance for the CLIENT, passengers, luggage, or any other property is not covered by the Rental Agreement or by the Car insurance.
3.5.3 If, as a result of the use of the Car, claims are made against the LESSOR, the CUSTOMER shall indemnify the LESSOR to the fullest extent permitted by law. The LESSOR shall not be liable for any damage or loss suffered by the CUSTOMER or for any damage or loss caused by the CUSTOMER's fault.
3.5.4 In the event of an accident, theft, or destruction of the Car through the fault of the CUSTOMER (exclusive or joint), a misdemeanor or criminal offense confirmed by the competent authorities, the CUSTOMER shall also be liable for the amount retained as a Guarantee.
3.5.5 The Guarantee shall not be returned or shall be partially refunded in the cases expressly provided for in Art. 6.4 of the Rental Agreement.
3.5.6 The CLIENT is fully liable and must pay all damages (direct and/or indirect), costs, and/or damages incurred if the driver is under the influence of alcohol, drugs, or other illegal substances, if any of the terms of this Agreement have not been complied with, or if the necessary documents issued by the police are not presented (in case of theft, accident, or any other incident).
3.5.7 In the event of failure to return the Car on the date specified in the Contract or use of the Car beyond the rental period without prior written approval from the LESSOR, the CUSTOMER shall assume full responsibility (administrative, civil, and criminal), undertaking to pay the rental of the Car until the date of its recovery or return and to pay all the LESSOR's expenses for the recovery of the Car, including legal fees, and to pay the LESSOR damages in the amount agreed by the parties of 5000 Euro plus VAT. The LESSOR shall consider the failure to return the Car and the non-extension of the Rental Agreement as equivalent to the theft of the Car, a criminal offense punishable under the applicable law by the competent criminal authorities. The expiry of the term provided for in this Rental Agreement for the return of the Car shall also entail the termination of the Car insurance.
3.5.8 In the event of a criminal offense, the CLIENT shall be liable under civil, criminal, and administrative law. In the event of theft, the CLIENT is obliged to hand over the keys to the Car and the document issued by the Police (report) proving the theft.
3.6. WARRANTY/SERVICE RESPONSIBILITY IN THE EVENT OF AN ACCIDENT
3.6.1 Upon signing the Rental Agreement, the CUSTOMER agrees to a Guarantee of between 200 and 2,000 euros. (The parties have read, understood, and expressly accepted this contractual clause). The 0 Guarantee may apply for periods pre-established by the company as part of promotional campaigns, but this does not exempt the customer from payment obligations in the event of damage to the rented car. The 0 Guarantee does not cover the benefits of the 0 LIABILITY IN THE EVENT OF AN ACCIDENT service.
3.6.2 The amount charged/collected as a Guarantee is determined according to the class (category) of the reserved car, as indicated in the Reservation Voucher (Confirmation) and in the Rental Agreement, the CUSTOMER being aware of and expressly agreeing to the amount of the Guarantee prior to the conclusion of the Rental Agreement.
3.6.3 Animals may only be transported in Cars if they are placed in accessories for animal transport (covers, special transport cages, protective grilles, bags, and others). In this case, the CLIENT agrees to an additional Guarantee in the amount of 250 Euro and understands that this amount does not coincide with the amount blocked as a Guarantee depending on the class (category) of the reserved car (the Parties have read, understood, and expressly accepted this contractual clause).
3.6.4 The deposit will be returned in full to the CUSTOMER if: a) the car is returned without damage other than that specified in the Rental Agreement, section Car Delivery/Return, within a maximum of 72 hours from the date of return of the Car; b) in case of damage to the Car caused by third parties, the CUSTOMER submits all necessary documents justifying the situation and proving his innocence (in Chapter7 of the Rental Agreement); c) the car is returned in proper condition (for example, the Car is not excessively dirty, see more details in Art. 8.3); d) the car is returned with the same amount of fuel as when it was delivered, as indicated in the Rental Agreement or in the Car Delivery/Return section; e) accessories (e.g. GPS, child seat, snow chains, etc.) handed over together with the Car at the time of delivery, are returned without damage or defects, other than those indicated in the Car Delivery/Return section;
3.6.5 The deposit will be partially refunded in cases where:
a) The Car has defects or damage, scratches or damage to the paintwork, bodywork or interior (upholstery, dashboard, etc.), bent or cracked rims, defective tires or any other damage and defects other than those indicated in the Car Delivery/Return section. The quantification of damages shall be carried out by reporting to the international online service EUROTAX, and the LESSOR is obliged to provide the CUSTOMER, in electronic format, by e-mail, to the address mentioned in this Contract, an extract of the EUROTAX report, prior to the collection of the amount from the guarantee. The Customer expressly agrees to this impartial method of quantifying damages.
b) The CUSTOMER shall not return the keys, documents, and any other accessories received with the Car upon its collection;
c) The Car shall not be returned at the time and place agreed between the parties (except where the CLIENT notifies the LESSOR and the LESSOR gives its written consent to the change of date and place of return of the Car);
d) Upon return of the Car, its technical condition does not correspond to that at the time of pick-up by the CUSTOMER or if the gearbox or engine shows damage due to improper use, either visible and recognized by the CUSTOMER or found during the evaluation of the Car at an authorized service center within 72 business hours of the return, The CLIENT shall have the right to be informed by email/WhatsApp/message or other electronic means of communication about the time and place of the assessment, in which they have the right to participate;
e) The CLIENT has not complied with the above conditions or other obligations incumbent upon them by signing the Rental Agreement, as a result of which damage to the Car has occurred;
f) If the rented Car is returned with damage other than that indicated in the Car Delivery/Return Form, in the Delivery section, the CUSTOMER is obliged to present, upon return of the car, the Report, Annex 2 (for the insurance company), as well as the Repair Authorization (all containing the signature of the police officer and the stamp of the police station). Otherwise, the entire amount representing the guarantee will be collected by the LESSOR.
3.6.6 The ACCIDENT LIABILITY 0 service can be purchased at the rate specified in the Rental Agreement, calculated based on the number of rental days and the class of the reserved car, with a value between 6 Euro/day plus VAT and 100 Euro/day plus VAT, and represents an optional commitment by the CLIENT whereby the latter:
a) Reduces their financial liability to 0 in the event of damage caused by their own fault or by an unknown person, in the event of weather phenomena or in the event that they are the victim of an act of vandalism;
b) Benefits from a replacement car anywhere in Romania within a maximum of 24 hours of reporting the incident/accident;
c) Reduces the value of the Guarantee to 0 Euro for Standard class cars and to half the value for Premium class cars;
d) Does not include damage to rims and tires, glass surfaces (car windows), and rearview mirrors.
3.6.7 The ACCIDENT LIABILITY 0 service does NOT COVER situations in which the CUSTOMER:
a) Has driven under the influence of alcohol, drugs or any other substances prohibited by law;
b) Has not stopped the Car IMMEDIATELY after an accident/incident causing additional damage/breakage to it;
c) In the event of an accident, has not notified the Police or the competent authorities and has not obtained the accident report;
d) Did not notify the LESSOR within 6 hours of the traffic incident and did not complete the statement on his own responsibility regarding the circumstances of the accident/incident upon returning the Car;
e) Used the Car for unlawful/illegal purposes, such as smuggling, illegal transport of items or goods, etc.;
f) Drove the Car with an excessive load, used the Car to push or tow other vehicles, trailers or other objects, or transported persons in excess of the maximum capacity of the Car, contrary to the provisions of the registration certificate;
g) Driving the Car on roads not marked on the Official Map of Romania, unpaved or rough (forest) roads, on roads closed to public traffic, in flooded areas or when crossing watercourses, resulting in damage/breakage to the rented Car;
h) Used the Car in competitions, races or car tests, resulting in damage/breakage to the rented Car;
i) Used the Car inappropriately (contrary to the manufacturer's specifications) or destructively, resulting in damage to the engine, gearbox, wheels, the tires or the interior of the Car (including, but not limited to, damage caused by smoking inside the car ጀ smoky/burnt interior, stained with various liquids, scratched or stained accessories, destroyed/scratched/stained upholstery, etc.). In any of these situations, the CLIENT undertakes to pay the damage caused, but not less than 50 euros plus VAT upon delivery of the car.
j) In the event of theft of the Car, when the CUSTOMER does not return the Car keys to the RENTER, when the CUSTOMER does not provide proof of theft (report) drawn up by the competent police authorities and a statement on their own responsibility regarding the circumstances of the event;
k) Driving outside the borders and territory of Romania without the prior written consent of the LESSOR; Clauses 1.4 and 4.3 above shall also apply;
l) Allowing the Car to be driven by a person not authorized by the LESSOR under the Rental Agreement, as evidenced by Official Documents drawn up by the competent authorities following an accident/incident, or although he/she did not expressly allow the Car to be driven by an unauthorised person, he/she did not IMMEDIATELY notify the LESSOR and the competent authorities in order to limit the damage;
m) Filled the Car with fuel other than that specified by the manufacturer (noted in the registration certificate) and indicated on the inside of the fuel tank cap, which entails the CUSTOMER's obligation to bear the full cost of towing, repair, and refueling, the inability to use the car while it is immobilized in the service center due to the damage caused, and the administration fee (representing administrative costs such as human resources, time, fuel, taxes, etc. for managing and resolving the situation) based on an estimate and invoice; If the CUSTOMER has purchased the ZERO LIABILITY IN THE EVENT OF AN ACCIDENT Service and has caused damage/breakdown to the originally rented Car, upon receiving a replacement car, they will have to pay the new value of the ZERO LIABILITY IN CASE OF ACCIDENT Service, as applicable, for the new car received, at the rate on the website, otherwise the LESSOR will block a standard Guarantee corresponding to the class (category) of the reserved Car.
3.7. ACCIDENTS/INCIDENTS, DAMAGE OR THEFT:
3.7.1 In the event of an accident/incident or theft/attempted theft proven by an official document issued by the competent authorities, the CUSTOMER has the following obligations, even if they have purchased the ZERO LIABILITY IN THE EVENT OF AN ACCIDENT service:
a) not to abandon the Car and to comply with the legislation in force regarding leaving the scene of the accident;
b) to take all possible measures to limit the damage caused;
c) to inform the Police without delay in the area where the accident/incident occurred, in order to ascertain the accident/incident and draw up the legal forms;
d) notify the LESSOR of any accident/incident, fire, theft or attempted theft, even if the damage is only partial, by calling the 24-hour assistance number 0040.762.135.800, within a maximum of 6 hours of the accident/incident;
e) to obtain from the Police the Official Report, Annex 2 (for the insurance company) and the Repair Authorization (all signed by the police officer and stamped by the police station).
f) to hand over to the LESSOR the car keys, as well as the documents listed in the previous point (points);
g) to hand over to the LESSOR, upon return of the Car, the Accident/Incident Statement (located in the glove compartment of the Car) completed in accordance with the actual circumstances in which the incident/accident involving the rented Car occurred.
3.8. FEES/PENALTIES:
3.8.1 The first hour of delay from the return time is free of charge. A delay of more than 2 hours shall be penalized with the equivalent of a new day's rental, plus the equivalent of additional services, at the rates stipulated in the Rental Agreement.
3.8.2 The rental price and the Deposit are provided to the CUSTOMER in the Rental Agreement and shall be paid in advance upon Delivery of the Car. The Deposit paid on the date of rental cannot, under any circumstances, be used to extend the rental period. If the CLIENT wishes to extend the rental period, they must obtain the LESSOR's written approval in advance and pay in advance for any extension of the Rental Agreement. If the CUSTOMER fails to pay the invoice on the date of issue, they shall pay penalties of 0.5% of the invoice amount for each day of delay. The amount of the penalties may exceed the principal debt. The provisions of Art. 5.7. above are also fully applicable.
3.8.3 If the Car is returned before the expiry of the rental period, the amounts paid in advance shall not be refunded. The LESSOR shall offer the CUSTOMER, for loyalty purposes, a voucher equivalent to the unused amount, which may be used within 12 months of its issue.
3.8.4 Parking fees, special road taxes, fines, or any other fees shall be borne entirely by the CLIENT.
3.8.5 Fuel is not included in the rental price. The CLIENT shall return the Car with the same amount of fuel as it was delivered, as indicated in the Car Delivery/Return section, otherwise they shall pay the value of the missing fuel plus a fixed refueling fee of 10 Euros plus VAT.(The parties have read, understood, and expressly accepted this contractual clause).
3.8.6 Returning the Car in an excessively dirty condition will be charged at 100 Euro plus VAT. (The parties have read, understood, and expressly accepted this contractual clause). Excessively dirty means that the Car requires detailed cleaning of its interior, i.e., more than the usual washing procedure. Examples: stained upholstery, mud marks on the dashboard, seats or bench, perishable debris left in the Car other than in a garbage bag, etc. Also, on the outside, if the car cannot be inspected for damage/scratches, a washing fee of 12 euros plus VAT will be charged. (The parties have read, understood, and expressly accepted this contractual clause). SMOKING IS STRICTLY PROHIBITED in all rented cars. If the car is returned with evidence that smoking has taken place inside it, the CUSTOMER will pay a penalty of 100 euros plus VAT to the RENTER. (The parties have read, understood, and expressly accepted this contractual clause). If the Car catches fire or shows even partial burns inside due to smoking, the CUSTOMER is fully LIABLE for the damage caused, even if they have purchased the ZERO LIABILITY IN THE EVENT OF AN ACCIDENT Service. The CUSTOMER shall pay all damages caused to the Car, as indicated in the repair estimate issued by an authorized service center, the administration fee (representing administrative costs such as human resources, time, fuel, taxes, etc. for managing and resolving the situation) and the period of immobilization. Car insurance does NOT COVER damage caused by smoking. (The parties have read, understood, and expressly accepted this contractual clause).
3.8.7 Other fees or penalties: Loss of keys = 250 Euro plus VAT; Loss of Documents = 100 Euro plus VAT; Loss of accessories = 70 Euro plus VAT; Refusal to complete the Accident/Incident Report (including when purchasing the ZERO LIABILITY IN THE EVENT OF AN ACCIDENT Service) = 150 Euro plus VAT. If the Car is not returned on the date and at the location specified in the Rental Agreement, the LESSEE (CUSTOMER) shall bear all costs of recovering the Car. A fee of 150 Euro plus VAT will be added to the recovery costs. (The parties have read, understood, and expressly accepted this contractual clause). EXPRESS AND UNEQUIVOCAL AGREEMENT FOR SUBSEQUENT CHARGES TO THE BANK CARD The LESSOR reserves the right to subsequently charge the CLIENT's bank card for: penalties, fees, damage to the Car, lack of fuel, fines, unpaid taxes, the period during which the Car is immobilized in the service due to damage (calculated as the number of days immobilized multiplied by the daily rate paid in the initial reservation) plus a fixed administration fee of 40 euros plus VAT (representing administrative costs such as human resources, time, fuel, taxes, etc. for managing and resolving the situation). The CUSTOMER also agrees that the LESSOR may subsequently collect from the CUSTOMER's bank card, within 6 months of signing the Rental Agreement, all amounts provided for in the Rental Agreement and owed by the CUSTOMER in strict accordance with the contractual clauses.
3.9. JURISDICTION/VALIDITY:
3.9.1 Any dispute arising from the performance of the Rental Agreement that cannot be settled amicably shall be settled by the competent courts within the territorial jurisdiction of the District Court of Sector 2 Bucharest or the Bucharest Tribunal, depending on their material jurisdiction, as the court of first instance.
3.9.2 The CLIENT agrees that this Rental Agreement is governed by the laws in force in Romania and that any legal action shall be brought in Romania.
3.10. FORCE MAJEURE AND FORTUITOUS EVENTS
3.10.1 Cases of force majeure shall be notified by the affected Party to the other Party within 3 working days of their occurrence. Force majeure events are those unforeseeable and insurmountable events, independent of the fault of the Party invoking them, which make it impossible for that Party to perform its obligations, such as: pandemic, natural disasters, state of war, revolution, embargo, acts of public authorities, etc. Proof of force majeure shall be provided by a force majeure certificate issued by the competent authorities.
3.10.2 If the force majeure lasts for more than 20 working days, either Party shall have the right to terminate the Rental Agreement without the other Party being able to object, waiving its further performance. In this case, neither Party shall be entitled to claim compensation, but shall be obliged to fulfill all its obligations until the date of the occurrence of the force majeure event.
3.10.3 Fortuitous event means a circumstance originating in the CLIENT's field of activity or an external circumstance which is not extraordinary and can be foreseen and avoided with the diligence and care that a reasonable person would exercise.
3.11. MISCELLANEOUS
3.11.1 If any provision of this Agreement is found by a court to be unenforceable or invalid, such unenforceability or invalidity shall not affect the other provisions of the Agreement, which shall remain in full force and effect.
3.11.2 By signing this Agreement, the Parties confirm their express acceptance of all the provisions of this Agreement, including the terms and conditions in their current form on the website wlc.ro, which I confirm have been communicated to me and that I have read, in particular those relating to the clauses providing for penalties in the amount mentioned, this agreement being equivalent to the express acceptance of the Parties, as provided for in Article 1203 of the Civil Code, regarding all contractual clauses.
3.12. INFORMATION NOTE ON THE PROCESSING OF PERSONAL DATA
3.12.1 THE LESSOR, WLC EXPERT SERVICES SRL, with its registered office at Șoseaua Fabrica De Glucoza, No. 6-8, Block 5, Sc. B, Floor Ground Floor, Apartment 63, Bucharest, Sector 2, CUI RO32641291, registration number with the Trade Register J2014000145405 ("The Operator ᴀ⤀ processes personal data in compliance with European and national legislation on the protection of personal data, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”).
3.12.2 For the conclusion and execution of this Agreement, for the purpose of invoicing the services provided by the LESSOR and their payment, for the resolution of requests, complaints or for the fulfillment of its legal obligations, the LESSOR will process your relevant personal data, such as:
a) contact and identification data: name, surname, ID card/passport number, nationality, social security number, driver's license number, driver's license validity, address, email address, telephone number;
b) information regarding the bank account, credit/debit card held;
c) location data provided by the GPS system;
d) rental information: delivery location (rental), return location, rental duration; e) information about additional drivers, if applicable;
f) information contained in documents or any other material containing personal data that you make available for the performance of this Agreement;
g) data related to your correspondence with the Operator;
h) data regarding your health (e.g., in the event of an accident)
3.12.3 We may also collect information from you through various means, including, but not limited to, telephone calls, contacts with customer service, websites, and other sources, including business partners and third-party service providers.
3.12.4 If you send the Operator any personal data belonging to/relating to any other natural person who is not a party to this contract, you assume that you have informed them and obtained their express consent to disclose such data to the Operator.
3.12.5 Thus, personal data processing operations will only be carried out if: the processing is necessary for the conclusion or performance of a contract, in order to comply with a legal obligation of the Operator, based on your express and freely given consent, if applicable, for the purposes of the legitimate interests of the Operator or of a third party;
3.12.6 The Operator will process your data for the purpose of:
a) managing any requests you may have;
b) carrying out the contractual relationship;
c) complying with the Operator's legal obligations (e.g., reporting obligations to tax authorities);
d) managing any requests from authorities;
3.12.7 The Operator may communicate your personal data to third parties such as:
a) consultants, experts or external partners of the Operator who provide assistance to the company (e.g. external lawyers)
b) public authorities, courts or arbitration tribunals,
c) service providers: the Operator may contract service providers, agents, or contractors to assist it in providing its services.
3.12.8 Unless otherwise provided by law, you have the following rights:
a) the right of access, i.e. the right to obtain confirmation from the Operator that it is processing your personal data, as well as access to it and information about how it is processed;
b) the right to rectification, which refers to the correction of inaccurate personal data and/or the completion of incomplete data without undue delay;
c) the right to erasure/the right to be forgotten, i.e. the right to have your personal data erased without undue delay, if this data is no longer necessary for the purposes for which it was collected and there is no other legal basis for processing, the data has been collected unlawfully or the data must be erased to comply with a legal obligation;
d) the right to restriction of processing, which applies if (i) you contest the accuracy of the personal data, (ii) the processing is unlawful and you oppose the erasure of the personal data, requesting instead the restriction of processing, (iii) the Controller no longer needs your personal data, but you request them for the establishment, exercise, or defense of your rights in court, (iv) you have objected to the processing for the period of time during which it is verified whether the legitimate interests of the Controller in processing the personal data prevail over your rights; c) the right to erasure/the right to be forgotten, i.e. the right to have your personal data erased without undue delay, where the data are no longer necessary for the purposes for which they were collected and there is no other legal basis for processing, the data have been collected unlawfully or the data must be erased to comply with a legal obligation;
e) the right to object to processing, unless the Controller demonstrates that it has legitimate grounds for processing your data that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims;
f) the right to data portability, i.e. your right to receive the personal data you have provided for the purposes indicated in this document, in a structured, commonly used and machine-readable format, and the right to transmit those data to another controller;
g) the right to lodge a complaint with the National Supervisory Authority for Personal Data Protection (ANSPDCP) at its headquarters in B-dul G-ral Gheorghe Magheru nr. 28-30, sector 1, Bucharest, postal code 0103336, e-mail: [email protected];
3.12.9 These rights may be exercised by sending a written request:
h) the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless such processing is necessary or permitted by law. a) by post, to the following address: Strada Drumul Gării Balotești, nr. 22 Otopeni, Ilfov, 075150 (Park4Fly premises)
b) by email, la:[email protected].
3.12.10 Your data will be processed for the entire duration of the contractual relationship and for a reasonable period after the termination of the contractual relationship in order to comply with the legal obligations of the Operator or to protect its legitimate interests.
3.12.11 The Operator will retain personal data for as long as necessary to fulfill the purpose of processing such data. The Operator will make every reasonable effort to protect your personal data in its possession or control by establishing reasonable security measures to prevent unauthorized access, collection, use, disclosure, copying, modification, or deletion, as well as other similar risks.
The car rental agreement between WLC and the Customer is considered concluded upon signing the Rental Agreement at any of WLC's business locations.
The Company processes personal data in accordance with Regulation 2016/679/EU on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.
Information about the personal data that the Company will process and the terms and conditions under which individuals whose personal data is processed may exercise their rights can be found in the Privacy Policy and Cookie Policy.
WLC reserves the right to modify the content of the Website at any time without prior notice to Users/Customers. It is their responsibility to regularly check the terms of use of the Website, as well as information regarding prices, contractual clauses, etc.
In accordance with the provisions of Government Ordinance 21/1992 on consumer protection, any complaints or claims regarding the products provided by WLC may be submitted to the National Consumer Protection Authority at the consumer helpline 0219414, a toll-free telephone number, or by completing the complaint form, detailed information can be found at www.anpc.gov.ro or to the Consumer Protection Commission of the Municipality of Bucharest, located in Bucharest, Str. Transilvaniei nr. 2, sector 1, code 010798, tel.: 021/310.63.75 - complaints office, fax: 021/310.63.80, email: [email protected].
The rights and obligations of Users and the Site Administrator, as set out in the Terms and Conditions, as well as all legal effects produced by the Terms and Conditions, shall be interpreted and governed in accordance with Romanian law. Any dispute arising from or in connection with the Terms and Conditions shall be settled amicably. If no agreement can be reached, the dispute shall be settled by the Romanian court with jurisdiction in the territorial jurisdiction of Bucharest (Sector 2 Court/Bucharest Court).
The User is responsible for all of their activity on or in connection with the Services. Any attempt by any User to fraudulently, abusively, or illegally use the Services/Site, or any attempt by any User to use the Services/Site contrary to the provisions of the “WLC Terms and Conditions” or the interests of WLC or other Users, shall entitle WLC to terminate or suspend, at its discretion, the User's right to use all or part of the Services or to access the Site, without any compensation.
To the fullest extent permitted by law, WLC does not assume any obligation and does not guarantee, implicitly or expressly, the content of any kind on the Site or the improper use of the Services by Users. WLC will make all reasonable efforts to ensure the accuracy and reliability of the Site and will attempt to correct errors and omissions as quickly as possible.
Users understand and agree that the provision of the Service may be affected by certain objective conditions, and that the Services, content, and Site are provided to Users on an “as is” and “as available” basis, and that Users use these services at their own risk.
Under no circumstances, regardless of the circumstances invoked, shall WLC be held liable in connection with the Site or the Services: (a) for any amount in excess of the amounts actually paid by the User/Client to WLC as the contractual price; (b) for any indirect damages or losses, loss of profit, commercial loss or other losses resulting from the use of the Service. Under no circumstances, regardless of the circumstances invoked, shall WLC owe the User/Client any compensation other than the amounts actually paid by the User/Client to WLC as the contractual price.
Users/Customers understand and accept that WLC is released from any liability in the event of any stoppage, interruption, hindrance, malfunction, or error in the operation of the Site or Services, in the event of a technical error of any kind or any errors in the provision of the Service, as well as in any situation where it is not proven that any errors or technical problems of the above-mentioned nature are directly and exclusively due to the serious fault of WLC. In cases of force majeure, WLC and/or its operators, directors, employees, branches, subsidiaries, and representatives are completely exempt from liability. Cases of force majeure include, but are not limited to, malfunctions of WLC's technical equipment, lack of internet connection, lack of telephone connections, computer viruses, computer attacks of any kind and interference with malicious computer programs, unauthorized access to the Site's systems, operating errors, strikes, etc.
The Site Administrator has the right to modify at any time and in any manner any of the provisions of the Terms and Conditions or the Terms and Conditions in their entirety, without prior notice and without being obliged to fulfill any other formality towards Users. Any modification shall be deemed to be fully and unconditionally accepted by any of the Users by simply using or accessing any facility offered by the Site, or by accessing the Site, at any time after the change has been made, and failure to accept any change shall entitle the User to immediately cease accessing the Site and/or using it in any way.
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יִשׂרְאֵלִי 
Unlimited Miles 
