Terms and Conditions – WLC Expert Services
Version no. 1 from 20.08.2021
General Terms of Use of the wlc.ro Website
The company WLC EXPERT SERVICES S.R.L, headquartered at Șos. Colentina no. 26, Bl. 64 ABC, sc. A2, et. 4, ap. 52, Sector 2, Bucharest, registered under registration number J40/145/2014, with unique identification code RO 32641291, is the Administrator of the website wlc.ro (hereinafter referred to as "WLC" or "the Company").
Please carefully read the WLC TERMS AND CONDITIONS OF SERVICE USE (hereinafter referred to as "WLC Terms and Conditions") before using the services provided by WLC EXPERT SERVICES S.R.L.
If:
The "WLC Terms and Conditions" have contractual value, representing the agreement that governs the relationship between WLC and the User of our website ("User"), an agreement accepted by the User through the simple use of the services provided by WLC.
Acceptance of the WLC Terms and Conditions is expressly conditioned upon your agreement to all the terms and conditions of this agreement.
If the User of the website wishes to become a WLC client and benefit from the services provided by WLC, they can request a Car Rental Agreement for signing at any of the WLC locations. The Car Rental Agreement is supplemented by the Terms and Conditions available on this website, and together they form the contractual agreement between the parties. In this case, the User of our website becomes the Client ("Client").
If you DO NOT AGREE with the WLC Terms and Conditions stipulated on this page, you must immediately stop any request/use of the services provided by WLC.
The WLC Terms and Conditions apply to the car rental service provided by WLC via our website (hereinafter referred to as "Site") as well as at WLC locations (hereinafter referred to as "Locations").
The website, available at wlc.ro, along with all related webpages (such as specific sections of the website, unless otherwise indicated), and all services provided by WLC through the website ("Services"), are owned and operated by WLC and accessed by you under the following terms and conditions:
User means any individual who has agreed to the specific clauses of the website in the General Terms and Conditions section and who uses our website (hereinafter referred to as "User").
Client means any individual who is at least 21 years old and wishes to rent a vehicle under the standard conditions, or at least 23 years old and wishes to rent a vehicle under the premium conditions, who has agreed to the specific clauses of the website in the General Terms and Conditions section, who uses our website, and who requests and signs the Car Rental Agreement with WLC (hereinafter referred to as "Client").
Site – the domain wlc.ro.
Terms and Conditions – this document containing the terms and conditions for the use of the website, which establishes the conditions under which any individual may visit or access the website or use in any way the services offered through the website. These Terms and Conditions supplement the provisions of the Car Rental Agreement.
This document contains the terms and conditions for the use of the website, which establishes the conditions under which any individual may visit or access the website or use in any way the services offered through our website.
Failure to accept these Terms and Conditions or any provision within this document obliges the User/Client to immediately cease accessing the website. Continuing to access or visit the website, any page within it, and/or use any Service, as well as any of its components, constitutes full and unconditional acceptance of the Terms and Conditions and all provisions within this document.
If the User/Client fully and unconditionally accepts the provisions of this document, they understand and accept that any access or visit to the website, any page within it, constitutes full and unconditional acceptance of the Terms and Conditions and any provision within the document. Failure to accept the Terms and Conditions by the aforementioned Users obliges them to immediately cease accessing the website.
For more information regarding personal data protection, please refer to our Privacy Policy, available on our website.
WLC provides car rental services as described on the Website and in full compliance with the WLC Terms and Conditions.
The User/Client is an individual who meets all legal and contractual conditions specified in the Terms and Conditions to enter into a Rental Agreement and operate a vehicle.
WLC may modify the provision of services and/or the User's/Client's access to them at any time, in whole or in part, including the availability of any service-related elements, without prior notice.
By simply accepting the WLC Terms and Conditions, Website Users declare and guarantee that, according to the applicable legal provisions, they have the right to use the Services and access the Website, and they assume full responsibility for choosing and using the Services.
The content and graphical elements of the Website, including but not limited to all text-based content and any other material transmitted in any form by and to Users (through direct viewing on the Website, commercial communications, or any other materials directly or indirectly related to the Website), belong to the Website Administrator and constitute the Website Content.
As an exception to the previous provision, materials for which another rights holder, owner, or source is indicated on the Website, as well as information provided to Users and opinions/comments expressed by Users about the Website Content, do not belong to the Website Administrator.
The User is obliged to respect all copyrights and intellectual property rights held by the Website Administrator concerning the Website, its content, and its usage.
It is prohibited to copy, take, reproduce, publish, transmit, sell, distribute, or modify the Website Content in whole or in part.
The Website Administrator reserves the right to take legal action against any person and/or entity that violates the above provisions.
Requests for permission to use the Website Content for any purpose other than personal use must be submitted to the designated contact address with the mention "For the WLC Team" or through the contact methods listed on the Website's Contact Page.
It is prohibited to use the Website, its Content, Services, or any features offered by the Website for commercial purposes, such as recruiting employees, offering services as an employer, and other similar activities, without the written consent of the Website Administrator.
It is strictly forbidden to post on the Website any content, including but not limited to materials, comments, images, videos, containing obscene or vulgar language, illegal, threatening, abusive, indecent messages, racist, chauvinistic content, or any other form of discrimination or violations of human rights according to the applicable laws.
To rent a vehicle, the CLIENT must present a valid national and/or international driver's license held for at least 18 months, as well as a valid original identification document and a valid credit card issued in their name.
For Premium class vehicles, the CLIENT must hold a valid national and/or international driver's license for at least 24 months.
If the CLIENT holds a driver’s license in a script other than the Latin alphabet and legislation requires an international driving permit, the CLIENT is obliged to have one.
The LESSOR is not responsible for the validity of the international driving permit. Any damages incurred by the LESSOR due to lack or invalidity of the international driving permit will be the sole responsibility of the CLIENT.
To rent and drive a vehicle under standard conditions, the minimum required age is 21 years, and for Premium class vehicles, it is 23 years.
Both the primary driver and any additional drivers must hold a valid driver's license for at least 18 months for standard vehicle rental and 24 months for Premium vehicle rental.
Each rented vehicle may be driven without a mileage limit within Romania, except when rented for a period shorter than 3 days, in which case a daily limit of 300 km/day applies.
(Parties have read, understood, and expressly accepted this contractual clause.)
Outside Romania, the rented vehicle is subject to a daily mileage limit of 300 km, regardless of the number of rental days.
Exceeding the mileage limits incurs an additional charge of 10 EUR + VAT per 100 km
The rental rates include: Third-Party Liability Insurance (RCA), Road Tax (Rovinieta), Vehicle Maintenance Assistance, season-appropriate tires (winter tires in winter and summer tires in summer), and 24/7 technical support.
The rates are expressed in EURO and are calculated based on vehicle class, model, and rental period. Prices can be checked directly on our website wlc.ro by entering the exact rental period.
The rental price does not include: fuel costs, road tolls (other than the Rovinieta, which is included in the rental price), any fines received for traffic law violations or national legislation, bridge tolls, and airport parking fees.
These costs are the full responsibility of the CLIENT. Any fine incurred during the rental period will be directly charged to the CLIENT, in accordance with the contractual terms of this Rental Agreement, along with an additional 40 EUR administration fee.
Full payment can be made in advance via bank transfer, through our website, or at the time of signing the Rental Agreement by credit card (VISA, MASTERCARD) in RON, calculated at the BNR exchange rate + 2% on the day the payment is made.
Cash payments are only allowed in exceptional cases with the express approval of the LESSOR.
A prepaid reservation, made via bank transfer or credit card (VISA, MASTERCARD) on the website where the reservation was made, can be canceled under the following conditions:
If the pickup date and time is more than 48 hours from the cancellation request, the full prepaid amount will be refunded to the CLIENT’s account within a maximum of 15 working days, minus 20 EUR + VAT. The 20 EUR + VAT represents bank fees and administrative costs.
If the pickup date and time is less than 24 hours from the cancellation request, the prepaid amount is non-refundable. Instead, the CLIENT will receive a credit voucher valid for 12 months, which can be used for a future booking.
The CLIENT must submit the cancellation in writing by emailing the address found on the contact page of the website where the booking was made or by responding to the original confirmation email received from our team.
A vehicle reservation is considered confirmed only after being accepted by the LESSOR, following availability verification and an eligibility check of the driver (CLIENT) based on the documents provided via email/WhatsApp/message/other electronic communication methods.
Reservations are confirmed for a vehicle class/category, not for a specific car model. Every effort is made to allocate a vehicle that meets the CLIENT’s preferences.
If, at the time of delivery, a vehicle from the reserved class/category is unavailable, the CLIENT will receive a similar vehicle or a vehicle from the next higher class, at no additional cost.
If neither option is available, the LESSOR will provide the CLIENT with an available vehicle from its fleet, ensuring the CLIENT's mobility.
Vehicles are delivered at the LESSOR’s locations or at a CLIENT-designated location for an additional fee.
Upon request and based on availability, the reserved vehicle can be delivered directly at the airport. If direct airport delivery is unavailable, a free shuttle service is provided for all clients, transporting them from the airport departures terminal to the nearby rental office and back.
The rented vehicle will be delivered with a certified copy of the registration certificate to prevent any legal infractions.
The LESSOR undertakes to provide original registration documents to any state authorities within 48 hours of an official request.
The vehicle will be delivered in good working condition, clean and sanitized, without defects or damages, except for those documented in the Delivery/Return section.
The CLIENT acknowledges and verifies the vehicle's condition before signing the Rental Agreement.
Any complaints regarding the vehicle’s condition must be made at the time of delivery and noted in the Observations section. The CLIENT is fully responsible for any damages not listed at the time of delivery.
No complaints/objections will be accepted after the vehicle has been delivered.
The CLIENT must return the vehicle along with all documents, keys, accessories, and equipment in the same condition as received, at the agreed location and date specified in the Rental Agreement.
Any late return beyond the agreed time may result in additional charges equivalent to one extra rental day and the possible reporting of the vehicle as stolen to the police.
If the CLIENT wishes to extend the rental period, they must notify the LESSOR in writing or by phone and make the necessary payment before the current rental period expires.
Rental extensions are only possible with the LESSOR’s approval.
The extension request must be sent in writing via the LESSOR’s website email or by phone (+40 762 135 800) at least 24 hours before the rental period expires.
The rental fee for the extension must be paid at least 12 hours before the new rental period begins.
The LESSOR reserves the right to modify the rental pricing, updating this information at the time of the extension request. The CLIENT is free to accept or decline the updated pricing.
If the extension request is approved, the LESSOR will send the CLIENT:
If the CLIENT is unable to return the signed agreement on time, the rental will be considered extended based on the payment confirmation of the rental fee for the extended period.
If the LESSOR does not approve the extension or if the CLIENT fails to pay the rental fee for the extension, the rental agreement will not be extended, and the CLIENT must return the vehicle as initially agreed.
Failure to do so authorizes the LESSOR to report the case to the police.
If the CLIENT does not return the vehicle on the agreed return date, the LESSOR has the right to charge double the daily rental rate for the entire period between the original return date and the actual return date.
To avoid any doubt, the CLIENT acknowledges that tacit relocation under Article 1810 of the Civil Code does not apply, meaning that a new rental period does not automatically start.
Vehicle delivery and return are available Monday - Friday, between 08:00 AM - 08:00 PM.
If delivery or return is requested outside these hours, a fee of 12.6 EUR + VAT (15 EUR, VAT included) will be applied.
Returning a vehicle to a different city than where it was rented requires written approval from the LESSOR and depends on availability.
For this service, a One-Way Rental fee applies, calculated based on the pickup and drop-off locations. These rates are available on the LESSOR’s website at all times.
The CLIENT assumes full administrative, civil, and criminal liability for failing to comply with the contractual provisions stated in the Rental Agreement and the applicable legislation at the time of signing.
The CLIENT agrees to drive the Vehicle in accordance with all legal provisions regarding road use and expressly acknowledges that the Vehicle will not be used:
The Vehicle may only be used within Romanian territory. Crossing the border is only allowed with the LESSOR’s prior written approval, documented in an official agreement and subject to a fee ranging from 50 to 250 EUR + VAT.
If the Vehicle is taken outside Romania without the LESSOR’s written consent, it will be considered theft and reported to the competent police authorities.
The LESSOR reserves the right to charge a fee of 300 EUR/day + VAT until the Vehicle is recovered.
Outside Romanian territory, the CLIENT is not eligible for roadside assistance, and this service is not included in the rental fee. The CLIENT bears full responsibility for covering the repatriation costs of the Vehicle to the Romanian border.
The Vehicle may only be driven by the signatory of the Rental Agreement or the additional drivers listed at the time of signing.
Failure to comply with this clause entitles the LESSOR to claim damages of 1,000 EUR + VAT, which the CLIENT agrees to pay.
The CLIENT must never leave the doors, windows, trunk, or vehicle open under any circumstances.
The CLIENT must not leave the keys inside the vehicle. Failure to comply makes the CLIENT fully responsible for any resulting damages.
In case of mechanical failure or damage, repairs must be performed only at an authorized service center designated by the LESSOR, with prior approval and under the LESSOR’s instructions.
Unauthorized repairs entitle the LESSOR to claim damages, with a minimum compensation of 1,000 EUR + VAT.
The CLIENT is strictly prohibited from selling, renting, or using the Vehicle as collateral.
Violation of this clause makes the CLIENT fully responsible for any resulting damages.
In case of accident, incident, or mechanical failure, the CLIENT must immediately contact the 24/7 Technical Assistance Hotline at +40 21 9936 or +40 762 135 800 and promptly inform the LESSOR, who will provide necessary instructions.
The Vehicle is insured against third-party liability damages for the period specified in the Rental Agreement.
By signing the Rental Agreement, the CLIENT agrees to the Collision Damage Waiver (CDW) insurance terms, which reduce financial liability for theft or damage to the Vehicle to a mandatory minimum amount.
This minimum amount corresponds to the security deposit, as detailed in Section 6 of the Rental Agreement.
The CLIENT's personal insurance, including passenger, baggage, and personal belongings insurance, is not covered under the Rental Agreement.
If the use of the Vehicle results in claims against the LESSOR, the CLIENT agrees to fully indemnify the LESSOR to the maximum extent permitted by law.
The LESSOR is not responsible for any losses or damages incurred by the CLIENT, nor for any damages or losses caused by the CLIENT.
In case of accident, theft, or total loss, caused by the CLIENT’s fault (either solely or partially) or a criminal offense confirmed by the competent authorities, the CLIENT is liable for the security deposit.
The security deposit will not be refunded or will be partially refunded under the conditions specified in Article 3.6.4 of the Rental Agreement.
The CLIENT is fully responsible and must pay for all damages (direct and/or indirect), costs, and losses if:
If the CLIENT commits a criminal offense, they are civilly, criminally, and administratively liable.
In the case of Vehicle theft, the CLIENT must provide:
If the Vehicle is not returned at the agreed date or is used beyond the rental period without the LESSOR’s prior written approval, the CLIENT assumes full liability (administrative, civil, and criminal) and must:
The LESSOR considers failure to return the Vehicle or extend the contract as equivalent to theft, a criminal offense punishable under the applicable laws.
Once the agreed rental period expires, the Vehicle’s insurance coverage also ceases.
Upon signing the Rental Agreement, the CLIENT agrees to a security deposit ranging from 200 EUR to 2,000 EUR + VAT.
The 0 Deposit option may apply during specific promotional campaigns run by the company; however, this does not exempt the CLIENT from liability for damages to the rented vehicle.
The 0 Deposit option does not include the benefits of the Risk 0 Service.
The security deposit amount is determined based on the reserved vehicle class (category), as specified in the Reservation Voucher (Confirmation) and the Rental Agreement.
The CLIENT acknowledges and expressly agrees to the deposit amount before signing the Rental Agreement.
Transporting animals inside the vehicle is only permitted if they are placed in appropriate transport accessories (protective covers, special transport cages, protective grids, bags, etc.).
In this case, the CLIENT agrees to an additional security deposit of 250 EUR, which is separate from the standard deposit based on the vehicle class.
(The parties have read, understood, and expressly accepted this contractual clause.)
The security deposit will be fully refunded to the CLIENT if:
The security deposit will be partially refunded in the following cases:
The Vehicle has scratches, dents, paint damage, interior damage (upholstery, dashboard), bent or cracked rims, defective tires, or any other damages not recorded in the Delivery/Return section.
The CLIENT fails to return the keys, vehicle documents, or any other accessories provided at pickup.
The Vehicle is not returned at the agreed time and location (unless the CLIENT notifies the LESSOR in advance and obtains written approval for changes).
The Vehicle’s mechanical condition differs from when it was rented, or if the gearbox or engine is damaged due to improper use (either visibly acknowledged by the CLIENT or confirmed by an authorized service center within 72 business hours after return).
The CLIENT fails to comply with any contractual obligations, resulting in damage to the Vehicle.
If the Vehicle is returned with damages not recorded in the Delivery Sheet, the CLIENT must provide the following documents upon return:
(All must be signed by a police officer and stamped by the police station.)
Failure to provide these documents entitles the LESSOR to withhold the entire security deposit.
The Risk 0 Service is available at the rate specified in the Rental Agreement, calculated based on the rental duration and vehicle class, ranging from 6 EUR/day + VAT to 100 EUR/day + VAT.
By purchasing the Risk 0 Service, the CLIENT:
The Risk 0 Service does NOT cover cases where the CLIENT:
Drove under the influence of alcohol, drugs, or other illegal substances.
Did not stop the vehicle immediately after an accident, causing additional damage.
Did not report the accident to the police or failed to obtain a police report.
Did not notify the LESSOR within 6 hours of the incident and failed to submit a written statement upon return.
Used the Vehicle for illegal activities, such as smuggling or transporting illicit goods.
Overloaded the Vehicle, used it for towing, or exceeded the passenger limit stated in the registration certificate.
Drove on unmarked, unpaved, or damaged roads, closed roads, flooded areas, or crossed water bodies, resulting in damage.
Participated in races, competitions, or driving tests, causing damage.
Misused the Vehicle, leading to engine, gearbox, wheel, tire, or interior damage (e.g., cigarette burns, liquid spills, scratches, stains, torn upholstery).
In case of theft, if the CLIENT fails to:
Drove outside Romania without the LESSOR’s prior written approval.
Allowed an unauthorized driver to operate the Vehicle, as confirmed by an official police report following an accident.
Used the wrong fuel type, resulting in towing, repairs, and vehicle downtime.
If the CLIENT has already caused damage to the original rented Vehicle, they must:
In case of an accident, incident, theft, or attempted theft, as proven by an official document issued by the competent authorities, the CLIENT has the following obligations, even if they have purchased the Risk 0 Service:
The CLIENT must not abandon the Vehicle and must comply with the legal provisions regarding leaving the scene of an accident. The CLIENT must take all possible measures to limit the damage caused. The CLIENT must inform the Police in the jurisdiction where the accident or incident occurred without delay, for the purpose of recording the incident and issuing the necessary legal documents. The CLIENT must notify the LESSOR of any accident, incident, fire, theft, or attempted theft, even if the damage is only partial, by calling the 24/7 assistance number +40 762 135 800 within a maximum of 6 hours from the time of the accident or incident. The CLIENT must obtain from the Police the Official Report, Annex 2 (for the insurance company), and the Repair Authorization, all of which must be signed by the police officer and stamped by the police station. The CLIENT must return to the LESSOR the Vehicle keys, as well as all documents listed in the previous point. The CLIENT must also submit to the LESSOR, upon returning the Vehicle, the completed Accident/Incident Report (found in the Vehicle’s glove compartment), accurately detailing the circumstances of the accident or incident involving the rented Vehicle.
The first hour of delay beyond the return time is free of charge. A delay of more than 2 hours will be penalized with the equivalent of an additional rental day, plus the cost of any additional services at the rates specified in the Rental Agreement. The provisions of Article 3.5.8 above fully apply.
The rental price and the security deposit are provided to the CLIENT in the Rental Agreement and must be paid in advance at the time of Vehicle delivery. The deposit paid at the time of rental cannot, under any circumstances, be used to extend the rental period. If the CLIENT wishes to extend the rental period, they must obtain prior written approval from the LESSOR and pay in advance for the rental extension. If the CLIENT fails to pay the invoice on the due date, they will be charged penalties of 0.5% of the invoice amount for each day of delay. The total penalties may exceed the principal amount of the invoice.
If the CLIENT returns the Vehicle before the agreed rental period ends, the prepaid amount is non-refundable. However, the LESSOR will offer the CLIENT, as a loyalty incentive, a voucher equal to the unused rental value, which may be used within 12 months from its issuance.
Parking fees, special road tolls, fines, or any other charges are the sole responsibility of the CLIENT.
Fuel is not included in the rental price. The CLIENT must return the Vehicle with the same fuel level as at pickup, as recorded in the Delivery/Return section of the Rental Agreement. If the Vehicle is returned with less fuel, the CLIENT must pay for the missing fuel plus a fixed refueling fee of 10 EUR plus VAT.
Returning the Vehicle in an excessively dirty condition will incur a cleaning fee of 100 EUR plus VAT. The parties have read, understood, and expressly accepted this contractual clause. The term "excessively dirty" refers to situations where the Vehicle requires deep interior cleaning beyond standard washing procedures. Examples include stained upholstery, mud on the dashboard, seats, or rear bench, perishable waste left inside the Vehicle anywhere other than in a trash bag, etc. Additionally, if the exterior of the Vehicle is too dirty to allow proper inspection for possible damages or scratches, a separate washing fee of 12 EUR plus VAT will be charged.
Smoking is strictly prohibited in all rented Vehicles. If the Vehicle is returned with evidence of smoking inside, the CLIENT will be charged a penalty of 100 EUR plus VAT. If the Vehicle catches fire or has even partial burns inside due to smoking, the CLIENT is fully responsible for all damages, even if they have purchased the Risk 0 Service. The CLIENT will be required to pay for all damages to the Vehicle as stated in the repair invoice issued by an authorized service center, the administrative fee (which covers administrative costs such as personnel, time, fuel, taxes, etc.), and the immobilization period. The Vehicle's insurance does not cover damages caused by smoking.
Other fees or penalties apply as follows: Losing the Vehicle keys results in a charge of 150 EUR plus VAT. Losing the Vehicle documents results in a charge of 100 EUR plus VAT. Losing any accessories results in a charge of 70 EUR plus VAT. Refusing to complete the Accident/Incident Report (even if the Risk 0 Service was purchased) results in a charge of 150 EUR plus VAT. If the Vehicle is not returned on the agreed date and at the agreed location specified in the Rental Agreement, the CLIENT will bear all recovery costs. An additional recovery fee of 150 EUR plus VAT will also apply.
The LESSOR reserves the right to charge the CLIENT’s bank card for penalties, fees, damages to the Vehicle, missing fuel, fines, unpaid taxes, and the period during which the Vehicle is immobilized in a service center due to damages caused (calculated as the number of immobilized days multiplied by the daily rental rate from the original booking), plus a fixed administrative fee of 40 EUR plus VAT (covering administrative costs such as personnel, time, fuel, taxes, etc.). The CLIENT also expressly agrees that the LESSOR may charge their bank card within six months of signing the Rental Agreement for any amounts due in strict accordance with the contractual terms.
Any dispute arising from the execution of the Rental Agreement that cannot be resolved amicably shall be settled by the competent courts in the jurisdiction of the 2nd District Court of Bucharest or the Bucharest Tribunal, depending on the material jurisdiction, as the first instance.
The CLIENT agrees that this Rental Agreement is governed by the laws in force in Romania, and any legal proceedings shall take place in Romania.
Force majeure cases must be notified by the affected Party to the other Party within three business days from their occurrence.
Force majeure refers to unpredictable and insurmountable events that occur independently of the fault of the invoking Party and render the obligations of that Party impossible to fulfill. Such events include but are not limited to pandemics, natural disasters, war, revolution, embargo, government actions, etc. Proof of force majeure must be provided with an official force majeure certificate issued by the relevant authorities.
If the force majeure event lasts for more than 20 business days, either Party has the right to request the termination of the Rental Agreement, without opposition from the other Party and without the obligation to perform further contractual obligations.
In such a case, neither Party has the right to claim damages, but both Parties must fulfill all obligations up to the date of the force majeure event.
An unforeseeable circumstance refers to a situation originating from the CLIENT's field of activity or an external circumstance that is not extraordinary and could have been foreseen and avoided with the diligence and care of an ordinary person.
If any provision of this Agreement is found by a court to be unenforceable or void, this unenforceability or invalidity shall not affect the other provisions of the Agreement, which shall remain in effect.
The Parties expressly confirm that they fully accept all provisions of this Agreement, and that acceptance of the terms and conditions in their current form constitutes an express acknowledgment by the Parties, as provided by Article 1203 of the Romanian Civil Code, regarding all contractual clauses.
The car rental agreement between WLC and the Client is considered concluded at the moment of signing the Rental Agreement at any of the WLC service locations.
The Company processes personal data in accordance with Regulation (EU) 2016/679 on the protection of individuals concerning the processing of personal data and the free movement of such data, repealing Directive 95/46/EC.
Information regarding the personal data that the Company processes, as well as the terms and conditions under which individuals whose data is processed can exercise their rights, can be found in the Privacy Policy and the Cookie Policy.
WLC reserves the right to modify at any time, without prior notice to Users/Clients, the content of the Website. It is the responsibility of Users/Clients to regularly check the terms of use, as well as information regarding prices, contractual clauses, etc.
In accordance with Government Ordinance no. 21/1992 on consumer protection, any complaints regarding the products provided by WLC may be submitted to the National Authority for Consumer Protection by calling the free consumer hotline 0219414 or by filling out a complaint form. Detailed information can be found at www.anpc.gov.ro or by contacting the Consumer Protection Commission of Bucharest, located at Str. Transilvaniei no. 2, Sector 1, Bucharest, Postal Code 010798, Tel: 021/310.63.75 (complaints office), Fax: 021/310.63.80, Email: [email protected].
The rights and obligations of Users and the Website Administrator, as provided in the Terms and Conditions, as well as all legal effects produced by the Terms and Conditions, shall be interpreted and governed in accordance with Romanian law in force.
Any dispute arising from or related to the Terms and Conditions shall be resolved amicably. If an agreement cannot be reached, the dispute shall be settled by a Romanian court, with jurisdiction within the territorial area of Bucharest Municipality (2nd District Court / Bucharest Tribunal).
The User is responsible for their entire activity related to or in connection with the Services. Any attempt by a User to use the Services/Website fraudulently, abusively, or illegally, or any attempt by a User to use the Services/Website against the provisions of the WLC Terms and Conditions or against the interests of WLC or other Users, grants WLC the right to terminate or suspend at its discretion the User’s right to access the Services or Website, in whole or in part, without any compensation.
To the maximum extent permitted by law, WLC does not assume any obligation and does not provide implicit or express guarantees regarding any content of the Website or the misuse of Services by Users.
WLC will make all reasonable efforts to ensure the accuracy and reliability of the Website and will attempt to correct errors and omissions as soon as possible.
Users understand and accept that the provision of the Service may be affected by certain objective conditions and that the Services, content, and Website are provided "as is" and "as available." Users use these services at their own risk.
Under no circumstances, regardless of the circumstances invoked, shall WLC be held liable for the Website or Services:
(a) For any amount exceeding the actual amount paid by the User/Client to WLC as a contractual fee;
(b) For any indirect damages or losses, including but not limited to loss of profit, business opportunities, or goodwill, resulting from the use of the Service.
Under no circumstances, regardless of the circumstances invoked, shall WLC be liable to the User/Client for compensation exceeding the amount actually paid by the User/Client to WLC as a contractual fee.
Users/Clients understand and accept that WLC is absolved of any liability in the event of any interruption, slowdown, malfunction, or error in the operation of the Website or Services, in the event of any technical error of any kind, or in any case where it cannot be proven with certainty that such errors or technical issues were directly and exclusively caused by the gross negligence of WLC.
In cases of force majeure, WLC and/or its operators, directors, employees, subsidiaries, branches, and representatives are fully exempt from liability.
Force majeure cases include but are not limited to technical malfunctions of WLC’s equipment, lack of internet connectivity, phone service outages, computer viruses, cyber-attacks of any kind, interference with malicious software, unauthorized access to the Website's systems, operational errors, strikes, etc.
The Website Administrator has the right to modify at any time and in any manner any of the provisions in the Terms and Conditions or the Terms and Conditions in their entirety, without prior notice and without being required to fulfill any additional formalities towards the Users.
Any modification will be deemed as fully and unconditionally accepted by any User through the mere use of or access to any feature provided by the Website, or through accessing the Website at any time after the modification has been implemented.
If a User does not accept any modification, they are required to immediately stop accessing and/or using the Website in any manner.
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יִשׂרְאֵלִי 
Unlimited Miles 
